7 Things You Never Knew About Dunkin' Donuts, Straight From an Employee

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A former Dunkin’ Donuts employee recently took to Reddit to share everything he learned during the seven months he worked at the beloved coffeehouse chain. In the tame yet enlightening Ask Me Anything, he divulged some details on how the coffee is made and why the doughnuts sometimes disappoint. Read on for the employee’s most interesting revelations, and then check out even more Dunkin’ Donuts fun facts.

The doughnuts aren’t too popular.

As it turns out, customers don’t care for the doughnuts as much. The employee said, “I’ll let you in on a little secret; Most people don’t come for the donuts. They come for the coffee, which is surprisingly popular.” He added that hot food, like the breakfast sandwiches, is surprisingly popular among customers.

Why? Well, the doughnuts aren’t that fresh.

The doughnuts don’t stand a chance against Krispy Kreme, the employee said. “Have you ever tried Donut King or Krispy Kreme? Those places have steaming, fresh, high-quality donuts. They’re amazing. The Dunkin’ Donuts variety are significantly less appealing,” he explained. Adding, “Hell, the ones in my store came shipped frozen only to be baked later. That’s not quality.”

While you sleep, doughnuts are being made.

When are doughnuts made? From 10 p.m. to 4 a.m., presumably so that they’re ready for the morning crowd.

The best-tasting doughnut is . . .

According to the employee, apple fritters taste the best when fresh. He clarified, “Those might technically be classified more as pastries than donuts, but they’re baked in the same manner as the donuts, so I’ll count it.” Noting, “Biting into the warm gooey apple filling.” Yep, we totally get it. Another one of the employee’s favorites is a caramel-latte-flavored doughnut. The “Caramel Latte Squares are my favorite, but that’s seasonal.”

Munchkins don’t get a lot of love.

When asked about how often customers buy munchkins, the employee said way less than doughnuts. Munchkins are, however, purchased more often than muffins.

There’s a reason for all those new breakfast items.

When a breakfast item doesn’t sell, Dunkin’ Donuts quickly replaces it with another option. The employee said the frequent changes are due to “experimentation.”

When it comes to coffee, consistency is key.

Dunkin’ Donuts has various machines and methods to make sure each caffeinated beverage tastes the same every time. Employees must use machines to dispense sugar and cream, respectively, and each button dispenses the same measure amount. He said, “There are five quantity buttons: X, S, M, L, and XL. These represent 1, 2, 3, 4, and 5 respectively. So if a customer says 4 sugars, we hit the L button.” When a customer asks for liquid cane sugar, however, an employee must pour it themselves as it does not come from the machine.

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